Vincla1. Who is behind it
Vincla is a project by Alejandro Agustín García Almodóvar, a private individual, with tax ID (NIF) 48732306K, residing at Avenida de Orihuela 120, 03006 Alicante, Spain. Email: soporte@vincla.eu. These details are provided in compliance with Law 34/2002 on Information Society Services (Ley 34/2002 de servicios de la sociedad de la información, LSSI).
2. What these terms are
They are the conditions for using the Vincla app and this website. By creating an account, you accept them. If you do not agree, do not use the app; you can delete your account whenever you want. Nothing in these terms takes away the rights the law gives you as a consumer.
3. What Vincla is
An app for logging your cycle, your mood and how you are feeling, seeing estimates of your cycle and sharing whatever you decide with the people you choose (your partner, your family…), so that they understand and support you.
4. It is not a medical device
- Vincla is not a medical device or a method of contraception, and it does not diagnose or treat any illness.
- Period dates, the fertile window and phases are estimates based on what you log. They can be wrong and do not guarantee either getting pregnant or avoiding pregnancy. Do not use them to prevent pregnancy, as your only guide when trying to conceive, or to rule out a health problem.
- The “Learn” articles and the suggestions are general information, not medical advice. If you have any concerns, consult a healthcare professional. In an emergency, call 112.
5. Your account
- You must be at least the minimum age in your country to give consent without a parent or guardian: 14 in Spain and between 14 and 16 in other countries.
- If you are under 18, you need permission from your parent or guardian to pay for or give Premium (on Google accounts for minors, Google Play asks them).
- Give truthful information when you sign up and look after your password. You can turn on two-step verification in Settings. If you think someone has accessed your account, change your password and write to us.
- The account is personal: do not share it or sell it.
6. Your bond with other people
- You only link with someone who has your code and whom you accept. You can unlink whenever you want, without them being told why.
- You choose what you share, item by item. What you see of the other person belongs to them: do not spread it without their permission.
- “Ask for something” and quick messages are for looking after each other. Do not use them to bother or pressure anyone; they have limits to prevent abuse.
7. Proper use
The following is not allowed: using the app to harass, control or harm another person; trying to access other people’s accounts or data; getting around the limits or protections of the app or its servers; copying the app or automating its use; or using it for anything illegal. If someone does this, we may suspend or close their account. If you disagree with the decision, you can write to us.
8. Free version and Premium
- Free: the basics of the app, with small, non-personalised ads.
- Premium: a subscription that removes ads and adds features (for example, linking with more people, the report for your doctor, your patterns or a year’s history of “Ask for something”). The up-to-date list and the price, including taxes, are shown in the app before you pay.
- Payment: charged by Google Play using your Google account. Vincla never sees your card details.
- Renewal: the subscription (monthly or annual) renews automatically at the end of each period until you cancel it.
- Cancelling: on Google Play → Payments & subscriptions → Subscriptions. You keep Premium until the end of the period you have paid for. Deleting your Vincla account does not cancel the subscription: cancel it on Google Play as well.
- Price changes: if the price goes up, Google Play will notify you in advance and you will be able to cancel without paying the new price.
9. If you change your mind
You have 14 days from taking out Premium to withdraw without giving any reason. When you subscribe, you ask us to start Premium as soon as you pay, without waiting for those 14 days to pass; that is why, if you withdraw, we will refund what you paid minus the portion of time you have already had Premium, as provided for by law (Article 108 of the consolidated text of the General Law for the Defence of Consumers and Users, texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios). You can request it on Google Play (Payments & subscriptions → Purchase history → Request a refund) or by writing to us at soporte@vincla.eu from your account’s email address, saying that you wish to withdraw. We will refund you within 14 days of your request at the latest, using the same payment method you used. If you like, you can use this template:
To Alejandro Agustín García Almodóvar (Vincla), Avenida de Orihuela 120, 03006 Alicante, Spain, soporte@vincla.eu: I hereby give notice that I withdraw from my contract for the Vincla Premium subscription. Ordered on: [date]. Name: [your name]. Account email: [your email]. Date: [today’s date].
10. Premium as a gift and for inviting others
- You can give Premium as a gift to a linked person. The person giving the gift pays for it; the person receiving it does not see any payment details.
- Inviting friends gives both people days of Premium when the conditions explained in the app are met, up to a maximum number of weeks. Days earned or given as a gift are added to your Premium, have no monetary value and cannot be exchanged for money.
- If someone cheats to get free Premium (for example, with fake accounts), we may take those days away.
11. Ads
The free version shows Google AdMob ads, always non-personalised and never based on your health data. Before showing any, Google asks for your consent. With Premium there are no ads.
12. Ownership of the app
The app, its name, its design, its texts and illustrations belong to its author or to whoever gave the author permission to use them. We give you permission to use the app for yourself, without being able to copy, sell or modify it. What you write in the app remains yours; we only use it to make the app work, as explained in the privacy policy.
13. Operation of and changes to the app
We do our best to make sure Vincla always works and works well, but there may be occasional faults or outages (for example, due to maintenance or a problem with a provider). We may improve, change or remove features, and we may also stop offering the app. If a change makes Premium significantly worse, we will tell you and you will be able to cancel, as provided for by law.
14. Liability
We are liable for any damage we cause by failing to comply with these terms or the law. We are not liable for health or contraception decisions made solely on the basis of the app’s estimates (see section 4), for what other people do with what you decide to share with them, or for failures of third-party services beyond our control (for example, Google Play or your mobile operator). None of this limits liability that the law does not allow to be limited, such as in cases of wilful misconduct, gross negligence or damage to health caused by our fault, nor your rights as a consumer.
15. Leaving
You can stop using Vincla and delete your account whenever you want, from the app or by email. Remember to cancel your subscription on Google Play as well, if you have one.
16. Changes to these terms
If we change them significantly, we will notify you in the app before they apply. If you do not agree, you can cancel Premium and delete your account.
17. Law and complaints
These terms are governed by Spanish law. If you live in another European Union country, you also keep the protection given to you by the consumer law of your country where it is more favourable. If you have a complaint, please write to us first at soporte@vincla.eu: we will reply as soon as possible and within one month at most. You can also go to the consumer affairs offices of your autonomous community (or those of your country) or to the courts of your place of residence. Vincla is not a member of any consumer arbitration or alternative dispute resolution scheme. There is no arbitration clause: nothing obliges you to give up going to court.